Dental Treatment Coordinator

At Dental Wellness, we prioritize creating a supportive and collaborative work environment where our team members feel valued and empowered to succeed. As a member of our team, you will benefit from state-of-the-art technology, opportunities for professional growth, and a patient-first culture that encourages innovation and compassion. Join us to make a real difference in patients’ lives while advancing your career in a positive, rewarding atmosphere.

Job Responsibilities:

1. Patient Communication:

• Serve as the primary point of contact for patients regarding treatment plans.
• Answer patient inquiries and provide information on procedures, treatment options, and expected outcomes.
• Schedule patient appointments and follow-up visits.

2. Treatment Plan Coordination:

• Develop and explain treatment plans to patients in coordination with healthcare professionals (e.g., doctors, dentists, or specialists).
• Review and ensure patient understanding of treatment plans, timelines, and costs.
• Help patients understand financing and insurance coverage for treatments.

3. Financial Coordination:

• Present and explain payment options to patients.
• Assist patients in setting up financing or payment plans.
• Communicate with insurance companies to verify coverage and benefits.

4. Administrative Support:

• Maintain patient records, ensuring accuracy and confidentiality.
• Track patient progress and follow up on treatment compliance.
• Collaborate with the clinical team to ensure that appointments, treatments, and patient care are managed efficiently.

5. Patient Advocacy:

• Act as a liaison between the patient and the healthcare provider.
• Address patient concerns and ensure they have a positive experience.
• Support patients emotionally by explaining complex medical information in a compassionate, easy-to-understand manner.

6. Office Support:

• Manage schedules for healthcare providers to ensure efficient treatment delivery.
• Coordinate with clinical staff to streamline workflow and patient care processes.
• Maintain up-to-date knowledge of treatments, procedures, and insurance policies.

Required Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication to explain treatment plans and handle patient concerns.
• Customer Service: Strong interpersonal skills to ensure a high level of patient satisfaction.
• Organizational Skills: Ability to manage multiple cases, treatment schedules, and patient files efficiently.
• Knowledge of Insurance & Financing: Familiarity with dental insurance billing, coverage, and payment plans.
• Computer Skills: Proficiency in patient management software, scheduling systems, and office tools.
• Empathy and Compassion: Ability to relate to patients’ concerns and provide comfort and support.

Education & Experience:

• A background in dental administration is often required.
• Prior experience in patient coordination or customer service in a healthcare setting.

This role is key in ensuring patients understand their treatment plans and feel supported throughout their care journey.

Job Type: Full-time

Pay: $26.86 - $28.14 per hour, with Bonus

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person