Office Coordinator / Medical Assistant - Behavioral Health

Office Coordinator / Medical Assistant – Behavioral Health (Daphne, AL)

The Anchor Clinic is seeking a friendly, organized, and dependable Office Coordinator / Medical Assistant to join our growing behavioral health practice in Daphne, Alabama.

Because many of our patients are seeking treatment for depression, anxiety, and other mental health conditions, we are looking for someone who is compassionate, patient, and committed to providing exceptional customer service.

As the first point of contact for our patients, the Office Coordinator / Medical Assistant plays a vital role in creating a welcoming, professional, and supportive environment. This position is ideal for someone who enjoys helping others, thrives in a fast-paced medical office, and has excellent organizational and communication skills.

Responsibilities

• Welcome, greet, and check patients in for appointments
• Check patients out and collect copays or balances when applicable
• Answer incoming phone calls and assist patients in a professional and compassionate manner
• Schedule new and existing patient appointments
• Process and manage new patient referrals
• Verify insurance eligibility and obtain prior authorizations for medications and treatments when needed
• Process prescription refill requests under provider direction
• Communicate with pharmacies, laboratories, and referring providers as needed
• Maintain accurate patient records within the electronic medical record (EMR)
• Scan, upload, and organize medical documentation
• Coordinate communication between patients, providers, and outside healthcare offices
• Assist providers with administrative and clinical support duties
• Maintain a clean, organized, and welcoming front office
• Perform other administrative and clinical duties as assigned

Qualifications

• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Professional appearance and positive attitude
• Compassionate, dependable, and patient-focused
• Comfortable using computers and learning new software systems
• Ability to maintain confidentiality and professionalism at all times
• High school diploma or equivalent required
• Previous experience in a medical office, behavioral health setting, or customer service role preferred
• Medical Assistant certification is required
• Experience with electronic medical records (EMR) is a plus

What We're Looking For

We're looking for someone who takes initiative, enjoys working with people, and understands the importance of providing exceptional patient care from the moment a patient walks through our doors. The ideal candidate is dependable, organized, compassionate, and enjoys being part of a collaborative team dedicated to improving the lives of our patients.

Schedule

• Full-time
• Monday through Friday

Benefits

• Competitive pay based on experience
• Paid training
• Paid time off
• Opportunities for professional growth and advancement
• Supportive, team-oriented work environment

The Anchor Clinic is a growing outpatient behavioral health practice providing innovative, evidence-based treatment for psychiatric and neurological conditions. With locations across the Gulf Coast, we are committed to delivering compassionate patient care while fostering a supportive and collaborative work environment for our team.