Inside Service Administrator--Recycling Equipment

We are seeking a highly organized and customer-focused Inside Service Administrator to oversee internal service operations for our Recycling Equipment Division. This role helps manage service operations, parts coordination, technician support, and customer communication. The ideal candidate must have mechanical service knowledge, leadership skills, and experience coordinating service programs.

Key Responsibilities Include:

Managing day-to-day inside service operations

Oversee parts quotations, parts ordering, inventory coordination, service documentation, and invoicing

Provide general support for technicians and customers

Organize and maintain Preventative Maintenance Schedule

Maintain detailed service reports and warranty claims

Qualifications

4-7 years of experience in service management, equipment service coordination, or technical operations

Experience with equipment/machinery preferred

Strong organizational and multitasking abilities

Strong communication and customer service skills

PBE is the regional leader in providing recycling and waste reduction systems throughout Virginia, West Virginia, and North Carolina. We sell and service a complete selection of new, refurbished, and used recycling equipment. PBE specializes in vertical balers, horizontal balers, 2-ram balers, roller chain belt conveyors, slider belt conveyors, shredders, and briquetters. Our customers include recycling companies, industrial manufacturing plants, warehouses, distribution centers, municipal facilities, printers, and box plants. PBE is a strong, stable company deeply rooted in the recycling industry.