Front Desk Representative

Front Desk Representative duties and responsibilities

Keep front desk area clean; tidy and supplied with all the necessary supplies

Greet, communicate with and welcome guests

Answer all incoming calls, redirect calls when needed, send calls to voicemail

Prepare and manage outgoing mail; keep postage account full and available

Monitor, sort and forward emails, faxes and voicemails

Monitor front desk supplies, advise when necessary to reorder

Update customer’s records in Hawksoft database, such as emails, address and phone information

Take information for quotes, including Homeowners, Auto, Boat, ATV, Motorcycles, et.

Sort and put commercial lines policies in binding combs for distribution to insureds.

Front Desk Representative job requirements and qualifications

One year experience as Front Desk Representative

Hands on experience with office machines, such as fax, calculator, printer and computer

Knowledge of office dynamics

Working knowledge of Microsoft Office

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker and problem- solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Customer-oriented mindset

High School diploma or equivalent required

Able to understand and maintain electronic files of customers and the filing system