E - Commerce Associate

E-Commerce Associate

Job Summary

Hiland's Cigars is seeking a motivated and dependable E-Commerce Associate to support our online retail operations. This position is responsible for providing excellent customer service, assisting customers over the phone, and performing basic administrative and computer-related tasks. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment.

Responsibilities

• Answer incoming customer service calls and assist customers with orders, product questions, and general inquiries.
• Provide professional and courteous support over the phone and through email.
• Process and update customer information as needed.
• Assist with order management and basic e-commerce operations.
• Enter and maintain data in spreadsheets and company systems.
• Monitor and respond to customer concerns in a timely manner.
• Work with team members to resolve customer issues and improve the customer experience.
• Perform general administrative duties as assigned.

Qualifications

• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic knowledge of computers and common computer processes.
• Ability to use spreadsheets and data sheets (Microsoft Excel or Google Sheets).
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable attendance and a positive attitude.
• Previous customer service or e-commerce experience is preferred but not required.

Requirements

• High school diploma or equivalent.
• Basic computer proficiency, including email, internet navigation, and data entry.
• Ability to learn new software and systems quickly.
• Ability to work independently and as part of a team.

Benefits

• Competitive pay based on experience.
• Employee discounts.
• Opportunities for growth within the company.
• Friendly and team-oriented work environment.

Hiland’s Cigars is rooted in a rich history of over 50 years of tobacco and cigars. Our family-owned and operated shop works day and night to help our customers get the best deals online. Our commitment to delivering great customer service, fast shipping, and a huge selection of the world’s finest cigars.