Customer Service

We are looking for a friendly, dependable, and detail-oriented Customer Service & Insurance Support Specialist to join our insurance agency team. This role is focused on helping customers, answering questions, and keeping daily office operations organized and running smoothly.

You will play an important role in supporting both customers and agents with a variety of everyday insurance tasks. This includes helping with policy updates, billing questions, claims support, insurance quotes, and general office assistance. You will also help keep customer records accurate and up to date.

The ideal candidate enjoys talking with people, solving simple problems, and staying organized in a busy but supportive environment. You should be comfortable communicating by phone and email, able to manage a few different tasks at once, and willing to learn new systems and processes.

This position includes a mix of customer service and administrative work such as updating information in our system, processing policy changes, assisting with claims, preparing insurance quotes, and handling basic paperwork and follow-ups.

Insurance experience is a plus, but not required. We are happy to train the right person who brings a positive attitude, strong communication skills, professionalism, and a willingness to learn and grow with our team.

Hours would be from 9 to 1 or 1 to 5 Mon - Fri.

Carpenter Insurance Agency