The BDC Representative will join a dedicated team focused on managing a high volume of customer interactions daily. This role centers on effective communication, timely follow-up, and precise data management using a custom in-house CRM system to support customer needs and drive lead conversion.
Responsibilities
- Contact customers to generate and manage leads
- Schedule appointments efficiently for sales team
- Respond promptly to customer inquiries regarding product information and general questions
- Enter and update customer and lead information accurately in the CRM system
- Conduct follow-up communications to maintain engagement and ensure satisfaction
- Verify customer information for accuracy and completeness
Preferred Qualifications
- Entry-level experience in customer service
