Showroom Receptionist

SCHEDULE & LOCATION:

This is a Full Time Monday-Friday 7:30am-4:30pm position, in-person at our Portland Showroom
305 Commercial Street, Portland, ME 04101. The position includes a free parking pass for our lot.

OVERALL RESPONSIBILITY:

Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering, screening and forwarding incoming phone calls. Assist kitchen designers and maintain showroom.

KEY AREAS OF RESPONSIBILITY:

Utilize knowledge of department practices and procedures to perform a variety of tasks including but not limited to the following:

• Greet customers who walk in, finding out their needs and calling designers out appropriately
• Answer, screen, and forward incoming phone calls as needed
• Straighten showroom and make sure samples are put away and showroom is presentable
• Help customers with small orders
• Help designers get quotes and pricing on countertops, plumbing, hardware and create customer proposals
• Place orders, review confirmations and create purchase orders with accurate pricing
• Order samples as needed and make room for new samples
• Schedule templates according to cabinet order delivery schedule and customer needs
• Schedule deliveries including necessary paperwork and design information
• Calculate and follow-up on any balance due on orders once job is completed
• Process returns and order replacement parts if needed
• Keep showroom samples and literature updated

QUALIFICATIONS:

Experience in cabinet or similar industry; literate in Microsoft Outlook, Word and Excel; ability to multi-task, strong customer service and communication skills, detail-oriented team player.

Eldredge Lumber & Hardware is a family-owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high-quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.