Posted August 20, 2026
X Center Store Associate
M1 Concourse LLC
Pontiac, MI, US
Full Time
Job Description
Job Description
Job Summary
The X Center Store Associate is responsible for delivering an exceptional retail experience while driving merchandise sales and supporting the overall guest experience within M1 Concourse’s X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining a visually appealing and organized store environment. During lower-volume periods, the Store Associate cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue check-ins, reservations and general inquiries. The X Center Store Associate shall represent M1 Concourse with the highest level of professionalism and decorum.
Job Responsibilities
The X Center Store Associate is responsible for delivering an exceptional retail experience while driving merchandise sales and supporting the overall guest experience within M1 Concourse’s X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining a visually appealing and organized store environment. During lower-volume periods, the Store Associate cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue check-ins, reservations and general inquiries. The X Center Store Associate shall represent M1 Concourse with the highest level of professionalism and decorum.
Job Responsibilities
- Answers incoming phone calls and directs inquiries appropriately.
- Assists guests with apparel sizing, product features and purchase decisions.
- Assists guests with general venue information and event-related inquiries.
- Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.
- Assists with physical inventory counts, cycle counts and inventory audits.
- Cross-trains and provides Host and Concierge support during lower-volume periods.
- Engages visitors proactively to identify merchandise needs and recommend products.
- Ensures adherence to company policies, operational procedures and safety requirements.
- Maintains a guest-first mindset and contributes to a culture of hospitality and teamwork.
- Maintains accurate cash handling procedures and payment processing standards.
- Maintains awareness of current merchandise offerings, promotions, memberships and venue events.
- Maintains cleanliness, organization and presentation standards throughout the retail environment.
- Maintains visually appealing displays and merchandising presentations in accordance with company expectations.
- Processes retail transactions accurately using point-of-sale systems.
- Receives, tags, prices and organizes incoming merchandise.
- Reconciles registers and daily sales transactions at the conclusion of each shift.
- Restocks merchandise, replenishes inventory and maintains appropriate stock levels.
- Supports promotional events, product launches and special hospitality experiences.
- Welcomes guests and provides exceptional customer service throughout the retail experience.
- Performs all other duties as may be required and assigned.
