Technical Support

The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of systems such as Active Directory, Microsoft Exchange, Azure, and Okta Admin, alongside providing hardware and software support in a dynamic environment. The ideal candidate will demonstrate proactive problem-solving skills and maintain a polished and professional demeanor, often interacting with executive users.

Responsibilities

• Manage user accounts and permissions through Active Directory
• Provide support and troubleshooting for Microsoft Exchange and Office 365
• Administer and troubleshoot Azure and Okta Multi-Factor Authentication
• Perform physical computer moves and hardware troubleshooting
• Deliver break/fix support and basic hardware maintenance
• Support audiovisual equipment and web conferencing tools
• Assist with Windows 10 operating system support
• Utilize ticketing systems to manage and track support requests
• Conduct remote support and network/server diagnostics
• Implement and manage standard security software

Preferred Qualifications

• Experience supporting executive-level users with professionalism
• Strong problem-solving skills with a proactive approach
• Ability to think outside the box to resolve complex technical issues