The Spa Manager will oversee the daily operations of a medium-sized team (6-15 staff) specializing in skincare and facial treatments. This role focuses on enhancing customer satisfaction, growing revenue, and advancing staff training within the spa. The manager will utilize spa management software to streamline operations and ensure a high-quality guest experience.
Responsibilities
- Manage and lead spa staff to deliver exceptional customer service
- Oversee appointment scheduling to maximize efficiency
- Control inventory to maintain adequate product and supply levels
- Ensure facility maintenance meets hygiene and safety standards
- Develop and implement staff training programs to improve skills
- Monitor sales performance and work to increase revenue
- Utilize spa management software to coordinate daily operations
Required Qualifications
- Minimum 2 years’ experience in spa or hospitality management
