Hotel Guest Service Agent

Job Title: Front Desk Clerk
Location: Greenville Inn & Suites – Greenville, SC
Job Type: Full-Time / Part-Time

Job Overview:
Greenville Inn & Suites is seeking a friendly, dependable, and professional Front Desk Clerk to join our team. As the first point of contact for our guests, the Front Desk Clerk plays a key role in providing excellent customer service and ensuring a positive guest experience from check-in to check-out.

Responsibilities:

• Greet guests in a warm and professional manner upon arrival
• Check guests in and out of the hotel efficiently
• Answer phone calls, take reservations, and respond to guest inquiries
• Process payments and maintain accurate billing records
• Provide information about hotel services, amenities, and local attractions
• Address guest concerns or complaints promptly and professionally
• Maintain a clean and organized front desk area
• Coordinate with housekeeping and maintenance staff as needed
• Follow hotel policies and procedures

Qualifications:

• High school diploma or equivalent preferred
• Previous customer service or hotel front desk experience is a plus
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel management software
• Ability to handle multiple tasks in a fast-paced environment
• Professional appearance and positive attitude
• Availability to work flexible shifts, including evenings, weekends, and holidays

OPEN INTERVIEWS: MONDAY THROUGH THURSDAY, 9am-1pm, BRING OR EMAIL COPY OF RESUME

Greenville Inn and Suites

1314 South Pleasantburg Dr

Greenville, SC 29605