Supervisor

Back A Yard Caribbean Grill is a fast-casual restaurant in five different locations in the Silicon Valley, California area. At Back A Yard, customers experience a Caribbean welcoming culture and cuisine. Our management team provides every employee with the training, feedback, and tools they need and deserve to succeed at work. If you are a team player, come grow your career with Back A Yard.

Job Summary:

We are looking for an experienced and competent shift leader to join our growing team. The individual in this role would be responsible for overseeing our team members on the floor throughout shifts. This individual would be expected to ensure compliance with all safety and employment laws. Candidates should possess excellent communication and management skills.

Activities & Responsibilities:

• Provide an exceptional dining experience to every customer, every time

• Distribute all necessary tasks and duties during each shift in a fair and effective manner

• Assess individual team member abilities and aptitudes, incorporate into shift duties to promote happy employees and effective workflows

• Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during each shift

• Manage unexpected no-show situations

• Report disciplinary action when necessary (tardiness, etc.) to his/her supervisor

• Maintain a work environment that encourages compliance with safety laws and employment guidelines

• Participate in all management meetings to discuss goals, progress, and any issues in need of resolution

• Open and close registers for staff members, count register drawers, and resolve cash overages and shortages

• Ensure the shift is adequately

• Resolve customer issues and approve exceptions to policy for coupons, returns, etc.

• Train new hires and create development opportunities for experienced staff members

• Provide recognition and constructive feedback throughout the shift as appropriate

Cashier

• Pleasantly deal with customers to ensure satisfaction

• Handle cash/card transaction

• Make sales referrals and introduce the new items on the menu

• Run foods and drinks to guests’ tables

• Take customers’ orders over the telephone

• Serve food, beverages, or desserts to customers

Minimum Qualifications:

• 1-3 years of experience in a retail setting

• High school diploma or GED certificate

• Demonstrated ability to deliver excellent customer service

• Strong verbal and written communication skills

• Ability to make decisions quickly and confidently based on company policies and practices

• Experience with organizing and assigning shift tasks and holding staff members accountable for completion

We are a fast paced restaurant serving Jamaican style of food. We thrive in our mission: "Back A Yard's mission is to enrich the lives of our guests, our employees, and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and training a staff capable of delivering an exceptional dining experience to every customer, every time".