Shift Leader

We are seeking a Shift Leader to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team.

Responsibilities:

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints

​Qualifications:

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Cold Stone Creamery and Rocky Mountain Chocolate Factory