Patient Services Coordinator

Emerge Physical Therapy & Wellness is a private outpatient clinic focusing on pelvic floor physical therapy. We are looking for a friendly, efficient, and competent patient services coordinator. Hours are flexible but typically during normal business hours Monday through Friday. Must have a background in customer service with strong communication skills. This is a full time position.

Responsibilities

• Onboarding new clients including managing phone calls and emails
• Maintaining patient and clinician schedules
• Maintain general cleanliness of the clinic
• Ongoing communication with clinicians and clients
• Verifying insurance benefits
• Maintain complete and accurate patient records
• Scanning/faxing/basic clerical duties

Experience and Education required

• Preferred background in health care or similar customer service field.
• Basic understanding of health insurance terminology including deductible, co-payment, co-insurance, etc.
• Understanding of HIPAA
• Critical thinking skills
• Strong communication skills
• Organizational skills
• Knowledge of outpatient services provided (pelvic floor physical therapy)

Job Type: Full-time or Part-Time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Physical Therapy and Wellness company with goals to serve our community with the highest level of wellness practices.