IT Support Tech

️ Endpoint & Hardware Support

Install, maintain, and troubleshoot desktops, laptops, printers, and mobile devices.

Perform parts replacement, system upgrades, and asset repairs.

Image and deploy workstations and mobile devices.

Manage device lifecycle from provisioning to decommissioning.

Skills Tags:
Desktop Support, Laptop Support, Printer Support, Mobile Device Support, Hardware Troubleshooting, Device Imaging, Endpoint Deployment, Break/Fix Support

Operating Systems & Software Deployment

Test, plan, and supervise deployment of new operating systems.

Deploy vendor patches, commercial software releases, and updates.

Install, configure, and maintain enterprise applications.

Skills Tags:
OS Deployment, Patch Management, Software Deployment, Windows Administration, System Upgrades, Application Installation

Infrastructure & Network Support

Install, configure, and troubleshoot servers and network devices.

Support infrastructure components to maintain system uptime.

Assist with technical escalations during service delivery.

Skills Tags:
Infrastructure Support, Server Support, Network Support, Network Devices, IT Escalation Support, Systems Troubleshooting

IT Service Management (ITSM)

Manage and resolve incidents and service requests in ServiceNow.

Ensure timely ticket updates and resolution in alignment with SLAs.

Escalate complex issues appropriately.

Skills Tags:
ServiceNow, ITSM, Incident Management, Ticketing Systems, SLA Compliance, Service Delivery

Asset & Inventory Management

Track hardware inventory and manage asset records.

Handle IT shipping, receiving, and dispatch of devices to end users.

Resolve hardware asset discrepancies and lifecycle issues.

Skills Tags:
IT Asset Management, Inventory Control, Hardware Lifecycle Management, Shipping & Receiving, Device Provisioning

Professional Competencies

Self-starter with strong adaptability in dynamic environments.

Effective collaboration across varying management styles.

Strong troubleshooting and analytical skills.

Ability to manage multiple priorities in a fast-paced setting.

Skills Tags:
Adaptability, Problem Solving, Cross-Functional Collaboration, Time Management, Self-Motivated

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.