Bell Attendant

The Bell Attendant is usually the first and the last person the guest, both internal and external, will see upon entering or leaving the building. As a Bell Attendant, you will be responsible to welcome guests, greet guests, open doors for incoming and exiting guests. The Bell Attendant must be well-groomed, properly dressed according to hotel standards, and assist guests with their luggage/bags at all times. You must be comfortable interacting professionally with guests of all races to ensure they feel welcome, well-cared for, and valued.

Job Description

%CF; Display a warm welcoming professional courteous demeanor at all times with guest

%CF; Welcome all incoming guest in a professional manner

%CF; Request to assist all guest with their personal belongings

%CF; Use bell carts/luggage cart to transport guest belongings to respective areas on the property

%CF; Assist guest with opening doors, unloading luggage from the vehicle and transporting to their rooms

%CF; Must display exceptional organization and time management skills

%CF; Be knowledgeable of the surroundings to assist guests with basic questions such as pharmacy locations or public transportation, etc. If you're unable to answer guest questions, they should be directed to a knowledgeable staff member such as front desk personnel

%CF; Assist guest in obtaining taxi cabs or shuttles as requested

%CF; Ensure that the entry area and assigned stations are free of debris and are always presentable

%CF; Be mindful of your surroundings and report any suspicious security concerns to hotel security immediately

%CF; Work with department managers to ensure guest needs are fully communicated and that everyone has a clear understanding

%CF; Point delivery personnel in the right location when entering the property to ensure smooth flow

%CF; Inform front desk of VIP guest arrival if possible

%CF; Follow the lost and found procedures set forth by the hotel

Requirements

%CF; High school diploma or equivalent.

%CF; 1-2 years experience as a Bell Attendant in an established brand

%CF; Hotel experience is a plus

%CF; Be able to speak, write and understand the primary language of the workplace

%CF; Be able to work flexible shifts as per business needs

%CF; Be able to lift, push and pull 50 pounds