Service Manager - High-Volume Upscale Dining

Position Overview
A high-volume, modern full-service restaurant in Greenpoint, Brooklyn is seeking a proactive, floor-focused Service Manager to lead front-of-house operations, elevate service standards, and drive team growth.

This role requires a hands-on leader who thrives in a fast-paced environment, possesses strong floor presence, and has a passion for guest hospitality, staff development, and elevated beverage service.

Key Responsibilities

• Floor Leadership & Service: Direct daily shift operations, build floor plans, conduct dynamic pre-shift meetings, and step in as Maitre D or service support as needed during peak rushes.
• Team Management & Development: Coach, evaluate, and mentor FOH hourly staff to foster high retention, accountability, and a supportive team culture.
• Beverage & Wine Focus: Drive beverage sales by testing, training, and inspiring staff on wine, spirits, and menu knowledge.
• FOH/BOH Coordination: Act as the primary operational liaison between front-of-house and back-of-house teams to maintain seamless service flow and handle guest accommodations.
• Guest Engagement: Conduct active table touches, handle guest recovery professionally, and curate guest feedback to build continuous regulars.
• Operations & Compliance: Oversee opening/closing procedures, maintain venue environmental settings (lighting, audio, cleanliness), and enforce NYC health and safety regulations.

Qualifications & Requirements

• Experience: Minimum 1 year of restaurant management experience in a high-volume, upscale full-service establishment.
• Certification: Active NYC Food Protection Certificate required.
• Technical Skills: Proficiency with POS systems and reservation management software.
• Product Knowledge: Demonstrated experience with wine sales and structured staff training.
• Soft Skills: Calm under pressure, exceptional conflict-resolution capabilities, and strong communication skills.
• Availability: Ability to work a flexible schedule including nights, weekends, and holidays.

Benefits & Perks

• Comprehensive Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Commuter Benefits
• Dining Discounts
• Opportunities for career advancement
  
  Must have NYC Fine-dining experience!

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.