Customer Relations Associate
Job Description
FPA – Fort Worth, TX
Full-Time | In-Person | Paid Training
Build Your Skills in Sales, Communication & Customer Engagement
FPA is hiring motivated, outgoing, and dependable individuals to join our Fort Worth team as Customer Relation Associates.
This is a full-time, in-person, customer-facing sales position where you will work directly with customers while representing established client brands.
You'll learn how to communicate with customers, understand their needs, explain products and services, support new customer acquisition, and create a positive overall experience.
No previous sales experience is required. Paid training is provided.
If you have experience in customer service, retail, hospitality, restaurants, events, promotions, communications, or other people-focused environments, your skills may transfer well into this opportunity.
What You'll Do
- Engage with customers face-to-face in a professional and approachable manner
- Ask questions to understand customer needs and interests
- Explain client products, services, promotions, and available options
- Recommend products and services based on customer needs
- Support customer acquisition, sales, and enrollment
- Answer questions and provide accurate information
- Build rapport and create a positive customer experience
- Represent established client brands professionally
- Work alongside your team to achieve daily sales and customer engagement objectives
- Participate in ongoing training, coaching, and team meetings
- Develop stronger communication, sales, and leadership skills
What We're Looking For
- High school diploma or GED
- Strong communication and interpersonal skills
- Comfortable speaking with customers face-to-face
- Positive, professional, and dependable
- Competitive and goal-oriented mindset
- Willingness to learn sales and customer acquisition
- Coachable and receptive to feedback
- Ability to work effectively within a team
- Reliable transportation
- Available for full-time, in-person work in Fort Worth
1+ year of customer-facing experience is preferred but not required.
Experience in retail, customer service, hospitality, restaurants, sales, promotions, events, communications, or similar customer-facing environments is a plus.
Paid Training & Professional Development
New team members receive hands-on paid training in:
- Customer communication and engagement
- Sales fundamentals
- Client products and services
- Customer needs assessment
- Customer acquisition and retention
- Brand representation
- Professional communication
- Teamwork and leadership development
As you gain experience, you'll have opportunities to strengthen your sales, communication, customer engagement, and leadership abilities.
Team members who demonstrate strong performance, professionalism, and leadership potential may be considered for additional responsibilities and advancement opportunities.
Work Location
Fort Worth, TX
This opportunity is 100% in-person and is not a remote or hybrid position.
Hiring Process
Northgate Workforce is assisting FPA with recruiting and candidate screening.
Qualified applicants selected to move forward will be contacted with information regarding the next step of the interview process.
Equal Opportunity
FPA considers qualified applicants without regard to legally protected characteristics.
FPA is a sales and customer acquisition consulting firm based in Fort Worth, Texas. We partner with established brands to help expand their customer base through face-to-face sales, customer engagement, and brand representation.
Our team focuses on creating positive customer experiences while delivering measurable results for our clients. FPA provides hands-on training, professional development, and opportunities for individuals to build skills in sales, communication, leadership, and business development.
We value professionalism, teamwork, growth, and a strong work ethic, creating an environment where motivated individuals can develop their skills and advance based on performance.
