Sales Support Specialist

At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.

Job Purpose:

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams.

This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Duties and Responsibilities

· Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost

· Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.

· All employees are required to actively participate in the LSC Safety Program.

· Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.

· Other duties as assigned.

SALES AND CUSTOMER SUPPORT

· Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status

· Assess customer needs and recommend renewals, upgrades, and new solutions

· Provide product education and support to customers

· Coordinate troubleshooting basic technical or service-related issues.

CLIENT RELATIONSHIP MANAGEMENT:

· Serve as a liaison and coordinate contacts for assigned healthcare clients

· Maintain consistent communication through regular outreach and follow-up

· Build strong relationships with stakeholders and decision-makers

· Ensure client needs are addressed promptly and effectively

ACCOUNT COORDINATION & EXECUTION

· Coordinate across internal teams to ensure accurate and timely execution

· Track ongoing client activity including installations and upgrades

· Maintain visibility into account timelines, deliverables, and milestones

· Process customer orders, including order entry, review, and tracking

· Support billing reconciliation and prepare account-related documentation for clients

REPORTING & ADMINISTRATION

· Maintain accurate and up-to-date Q360 records

· Track account interactions and project progress

· Create, process, and maintain reports for assigned clients

· Support reporting and internal account planning

· Assist with credit requests and invoice coordination

· Accountable for contractor prequalification updates and renewals

OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT

· Identify opportunities for additional products and services within existing accounts

· Gather insight into client needs and market activity

· Provide feedback on customer satisfaction and improvement opportunities

· Partner with senior sales team members to support growth initiatives

CRM & PROCESS MANAGEMENT

· Maintain accurate and up-to-date CRM records

· Track account interactions and project progress

· Support reporting and internal account planning

ISSUE RESOLUTION & CUSTOMER EXPERIENCE

· Proactively identify and resolve customer issues

· Escalate delays or problem areas and recommend solutions

· Collaborate internally to ensure high-quality service delivery

· Maintain a consistent, positive client experience

Qualifications

Required:

· High School Diploma or equivalent

· 2-5 years in customer service, sales support, account coordination, or client-facing support roles

Preferred:

· Experience in healthcare technology or related industries preferred

Additional Requirements

· Ability to travel locally within the region

· Occasional travel to other Lone Star regions

· Valid driver’s license and reliable transportation

Education Requirements

· High School Diploma or GED, with a minimum of 3 years office related experience, OR

· Associate degree from an accredited college with 2 years working experience, or on the job training may substitute as equivalent

Skills

· Strong communication and interpersonal skills

· Highly organized with strong attention to detail

· Ability to manage multiple priorities effectively

· Customer-focused and proactive problem-solving mindset

· Experience with CRM systems

· Proficiency in Microsoft Office Suite

· Understand and adhere to company policies and applicable laws

Lone Star Communications is one of the fastest-growing systems integration and communications technology providers in the United States. We have grown by 300% in the last three years.

Our focus on compassion, selflessness, integrity, and customer experience is unparalleled – and has led to numerous awards including Top 100 Places to Work (2016) from the Dallas Morning News.

We value A+ Candidates that support a culture that is built on trust, communication, and collaboration. We require strong, self-reliant leadership capable of working a rapidly evolving and growing team environment. All candidates must be focused on providing solutions and are passionate about making a difference for our customers.

We are committed to our employees. A+ Candidates will receive competitive salaries and benefits to grow in their position.