Home Improvement Installation Scheduler

We are seeking a detail-oriented Scheduler to join our team. The ideal candidate will have a strong organizational skill set and be proficient in various software applications to coordinate schedules and appointments effectively.

Scheduler Duties and Responsibilities:

• Appointment Scheduling: You’ll answer phone calls to our dedicated scheduling line and book appointments for installations. Efficiently managing the schedule is essential to ensure smooth operations.
• Appointment Reminders: Two days before scheduled appointments, you’ll call customers to remind them of their installation day and time. This proactive approach helps reduce no-shows and ensures excellent customer service.
• Email Communication: In addition to phone calls, you’ll send reminder emails to customers. Clear communication via email is crucial for keeping customers informed.
• Customer Follow-Up: After installations, you’ll follow up with customers to inquire about their level of service satisfaction. Gathering feedback helps improve processes and maintain high-quality service.

Scheduler Qualifications:

• Flooring Scheduling Knowledge (Essential): Since your center deals with installations, familiarity with flooring or home improvement scheduling is necessary.
• Previous Clerical or Administrative Experience: Having experience in administrative tasks will be beneficial. You’ll handle appointments, emails, and phone calls effectively.
• Computer Literacy: Ability to learn basic computer programs and processes is essential for managing schedules and communication.
• Excellent Phone Manners: Your communication skills over the phone matter. A friendly and professional phone manner ensures positive interactions with customers.
• Advanced Organizational Skills: As a Scheduler, you’ll manage multiple appointments and schedules. Strong organizational skills are necessary.

AIS has been in business since 1996. We became a service provider for The Home Depot in 1998. Our business w/THD has grown, grown to the level that we handle the entire state of Michigan. This growth allows us to set up both our installers and sales team a tight area to service based on where they live. We believe in a balanced work & family life. Our culture is one that all opinions and thoughts matter, we grow and work together as a cohesive team.