Client Service Coordinator

Client Service Coordinator

Client Service Associate (CSA)

Financial Advisor Office / Wealth Management Practice

Position Title

Client Service Associate (CSA)

Position Summary

The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for client service requests and inquiries.
• Build and maintain strong relationships with clients through professional and timely communication.
• Assist clients with account maintenance, paperwork, and general service needs.
• Coordinate client meetings and prepare meeting materials.

Account Administration

• Process new account openings, transfers, rollovers, and account updates.
• Prepare and track client paperwork to ensure accurate and timely completion.
• Monitor account documentation and maintain organized client records.
• Assist with beneficiary changes, address updates, distributions, and other account servicing requests.

Operations & Compliance

• Ensure all client transactions and documentation comply with regulatory and firm requirements.
• Maintain accurate records in CRM and portfolio management systems.
• Assist with compliance reviews, audits, and supervisory requests.
• Follow procedures for handling confidential client information.

Advisor Support

• Support financial advisors with meeting preparation and follow-up activities.
• Generate reports, client summaries, and presentation materials.
• Assist with marketing events, workshops, and client appreciation activities.
• Help manage workflow priorities and operational deadlines.

Client Communication

• Respond promptly to client emails and phone calls.
• Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
• Provide status updates on pending transactions and service requests.

Qualifications

Required

• Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or related field.
• 2+ years of client service, banking, financial services, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Preferred

• Experience in wealth management, financial planning, banking, or brokerage services.
• Knowledge of financial products, retirement accounts, and investment accounts.
• Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.

Key Competencies

• Client-focused service mentality
• Attention to detail and accuracy
• Professionalism and confidentiality
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Time management and organization
• Adaptability in a fast-paced environment

Compensation & Benefits

• Competitive salary
• Bonus/incentive opportunities
• Retirement plan participation
• Paid time off and holidays
• Professional development and licensing support

At New Century Investor Services, we understand that the backbone of financial success is a thoroughly personalized approach to financial planning. Centrally located in Hamilton Township in Mercer County, New Jersey, our team specializes in a comprehensive range of services tailored to your unique financial needs and aspirations. From Investment Advisory to Retirement and College Planning, and from Estate Management to Tax Preparation and Strategic Insurance solutions.