Automotive Service Advisor
Job Description
Position Overview
We are looking for a high-performing Senior Service Advisor to lead our customer experience and sales process. This role is for a "closer" who understands the technical side of auto repair but excels at building trust through education. You will use industry-leading tools to maintain high standards of efficiency and profitability, ensuring every client leaves with a safe vehicle and a world-class experience.
Qualifications
Experience: 3+ years of Automotive Service Advising (Required).
Technical Savvy: High proficiency in Tekmetric, ALLDATA, and Identifix. You must be an expert at using Digital Vehicle Inspections (DVI) to communicate repair needs.
Language: Bilingual (English/Spanish) is highly valued and considered a strong asset in our shop environment.
Sales Ability: A proven track record of meeting performance goals through ethical, relationship-based selling.
License: Valid driver’s license (Required).
Core Responsibilities
Expert Estimating: Utilize Tekmetric to build accurate repair orders and leverage ALLDATA/Identifix to verify labor times and parts specifications.
The "DVI" Process: Present digital inspections to customers with photos and videos to clearly explain the "why" behind every service recommendation.
Client Relations: Manage the front-of-house workflow from initial contact to final delivery, ensuring professional communication throughout the repair process.
Workflow Coordination: Collaborate closely with the technician team to ensure parts are sourced quickly and shop productivity remains high.
Specialty Services: Drive growth for our specialized ADAS Calibration and Fleet Account services.
Compensation & Benefits
Our compensation structure is designed to reward top-tier professionals who take ownership of their results.
Earnings: Competitive base salary complemented by performance-based incentives, allowing top performers to reach $90,000+ annually.
Benefits: Health insurance, Paid Time Off (PTO), and employee discounts.
Growth: Professional development assistance and tuition reimbursement.
Schedule: 10-hour shifts, Monday–Friday. Occasional Saturday shifts as needed.
Job Type: Full-time
Full service auto and light truck repair facility specializing in ADAS calibration and repair..
