Customer Service Representative

Location: Boynton Beach, FL (Onsite)
Salary: $45,000 – $55,000/year (DOE + performance)
Schedule: Full-time | Monday–Friday | Day Shift | No Weekends
Hours: Shifts scheduled between 9:00 AM and 9:00 PM (8-hour shifts with a 1-hour lunch break)

About the Role
We’re looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you’ll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.

What You’ll Do

· Deliver exceptional customer support via phone in a professional and friendly manner

· Assist customers with inquiries related to high-end luxury products

· Accurately document and manage interactions using CRM systems

· Collaborate with team members via Slack and Google Workspace

· Focus on problem-solving and creating a positive customer experience

What We’re Looking For

· Strong communication skills (written and verbal English)

· A genuine passion for customer service and helping others

· Ability to stay organized and multitask in a fast-paced environment

· Experience with CRM tools, Slack, or Google Workspace is a plus

Why Join Us?

· Established & Growing Company – Over 35 years in business

· Reputable Luxury Brand – 3,000+ 5-star Trustpilot reviews

· Career Growth Opportunities – We promote from within

· Supportive Team Culture – Collaboration and respect are at our core

Compensation & Benefits

· Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays

· 401(k): Eligibility after 6 months

· Health Insurance: Company contribution included

Brilliance.com is redefining how people buy diamonds, engagement rings, and fine jewelry. With thousands of 5-star reviews and over a 3 decades of trusted service, we’ve built a reputation as one of the most highly rated online diamond retailers. Headquartered in the U.S. with a global team, we combine cutting-edge technology, expert guidance, and transparent pricing to make high-quality jewelry accessible to more people. Our team is driven, collaborative, and passionate about delivering exceptional products and experiences - all while pushing the jewelry industry forward.