Assistant Manager - Sales & Customer Service Focus

The Assistant Manager – Sales & Customer Service Focus plays a vital role in delivering exceptional customer experiences while supporting sales and daily operations at our Springfield and Lorton locations. Reporting to the Regional Manager, this position emphasizes storage unit rental sales combined with strong customer service and team collaboration. The ideal candidate is adaptable, dependable, and skilled at building positive relationships with customers and coworkers alike, working flexible hours including occasional weekends.

Responsibilities

• Build and maintain positive relationships with current and prospective customers.
• Assist customers by providing knowledgeable guidance and personalized storage solutions.
• Deliver friendly, professional, and consistent customer service throughout the rental and renewal process.
• Address customer questions and resolve issues with patience and a problem-solving mindset.
• Maintain a clean, welcoming, and organized facility environment.
• Support daily operations to ensure a positive customer experience.
• Assist with storage unit rental sales and related administrative tasks.
• Communicate effectively with customers, management, and team members through weekly team meetings and daily shift briefings.
• Collaborate and encourage team members to foster a supportive and productive workplace.
• Adapt to changing priorities and contribute both independently and as part of a team.

Preferred Qualifications

• At least 1 year of customer service experience, preferably in retail, hospitality, leasing, or property management.
• High school diploma or equivalent.
• Strong skills in customer service, team leadership, and communication.
• Proven problem-solving, organizational, and time management abilities.
• Comfortable managing conflicts and adapting to fast-paced environments.
• Excellent interpersonal skills with a positive, team-oriented attitude.

About Storage Partners, LLC:

We pride ourselves on keeping extremely well-maintained properties – everything from mowed grass, painted curbs and reliable lighting to the overall cleanliness of our facilities. Our clients have the choice between drive-up units, climate-controlled walk-up units and parking spaces, short-term or long-term rentals and on-line or in-person management – all in a safe and secure environment. Founded by two military, law enforcement and firefighter veterans in 2002, Storage Partners, LLC continues to be family owned and operated today. We empower our employees to take ownership and make decisions to provide a personalized and efficient service to our clients.