Service Technician

Position Summary:

We are seeking a reliable and skilled Service Technician to install, maintain, and repair equipment and systems for our customers. The ideal candidate will have strong technical abilities, excellent problem-solving skills, and a commitment to delivering high-quality service. This role involves diagnosing issues, performing routine maintenance, and ensuring all work is completed safely and efficiently. Service Technicians may work on-site at our location or at customer locations and are expected to communicate effectively with clients and team members while maintaining accurate service records.

Core Responsibilities & Essential Functions

• Direct and coordinate customer requests for service of equipment.
• Confer with supervisors and engineering personnel to resolve design and/or operational problems with Granco Clark equipment.
• Assess and resolve customer complaints relating to service.
• Assist with the commissioning activities of Granco Clark where needed.
• Assist with on-floor testing of equipment where needed.
• Assist in the creation and maintenance of service-related documents. Create new documents as needed or requested.
• Keep management informed of current issues relating to customer satisfaction.
• Promote the service department to all customers while representing Granco Clark in a professional, productive, and helpful manner.
• Analyze equipment problems and prepare technical reports for use by engineering and management.
• Extensive travel is a requirement of this position.
• Respond to and resolve requests for technical support from customers and other departments.
• Assist with Part Sales
• Directs the layout of equipment being installed.
• Directs the connecting of electrical wiring and cables as required.
• Directs the sequence and installation of mechanical equipment.
• Completes any Quality System records/activities requirements.
• Assist with getting Installation quotes.
• Manages installation crews whether supplied by us or the customer.
• Answer Afterhours support calls and assist customers as necessary.
• Complete other responsibilities as assigned.

What You Bring

• Solid understanding of the systems you will service (electrical, mechanical, hydraulic, etc.).
• Ability to read schematics, manuals and diagnostic tools.
• Troubleshooting and repair expertise.
• Familiarity with relevant software or diagnostic equipment, i.e. Allen Bradley software.
• Ability to quickly identify root causes – not just symptoms.
• Logical thinking under pressure.
• Patience to explain technical issues clearly to non-technical customers.
• Accurate service reporting and documenting.
• Strong communication skills.
• Customer service mindset.
• Efficient worker that knows how to prioritize.
• Understands and follows safety protocols.

Why You’ll Love It Here

• Competitive pay and opportunities to grow
• An environment built on mutual success
• We foster a collaborative environment built on mutual success
• Employee Stock Ownership Plan (ESOP)
• 100% Employee Owned
• Convenient access to on-site medical care
• Additional compensation for travel and handling “After Hours” service calls.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Employee keeps hotel rewards/Sky Miles

Ability to commute/relocate:

• Belding, MI 48809: Reliably commute or planning to relocate before starting work (Required)

Education/Experience:

• A bachelor’s or associate degree in an applicable discipline is preferred and or equivalent experience.

Granco Clark is a leader in the Aluminum Extrusion Equipment industry and are 100% Employee Owned. We offer competitive pay and an extensive benefit package which includes; Medical, Dental, Vision, Short- and Long-term disability, Life Insurance, ESOP, 401K, tuition reimbursement, PTO and Sick time, and convenient access to on-site medical care.