Office Administrator - Plumbing Service Company (Full Time)

Schedule: Monday–Friday, Full Time

About the Role
We’re looking for a dependable, detail-oriented Office Administrator to support daily operations for a busy plumbing service company. This role is the communication hub of the business—coordinating between customers, technicians, and management to ensure jobs run smoothly from start to finish.

Key Responsibilities

• Answer and route incoming calls with professionalism and excellent customer service
• Schedule service appointments, dispatch technicians, and manage daily job calendars
• Manage and update the CRM (customer records, job notes, estimates, invoices, follow ups)
• Communicate with field technicians throughout the day to relay job details, updates, and changes
• Process payments, create invoices, and assist with basic billing tasks
• Monitor email, text, and voicemail channels to ensure timely responses
• Coordinate parts orders, returns, and vendor communication as needed
• Prepare and maintain office documents, including work orders, permits, and customer correspondence
• Assist with customer inquiries, service questions, and general support
• Maintain an organized office environment, including filing, supplies, and workflow systems

Qualifications

• Previous experience in an office, dispatch, customer service, or service industry environment
• Strong communication skills—clear, friendly, and professional
• Ability to multitask and stay organized in a fast-paced setting
• Comfortable using CRM systems, scheduling software, and basic office technology
• Problem solving mindset with the ability to think ahead and adapt
• Reliable, punctual, and able to work independently
• Experience in plumbing, HVAC, electrical, or other trades is a plus but not required

What We Offer

• Competitive pay
• Paid time off and holidays
• Supportive team environment
• Opportunities for growth within the company
• Training on systems, software, and industry processes

Our company is expanding, which offers job security and lots of opportunity for growth!