General Manager Restaurant
Job Description
Key Responsibilities:
Manage Private Events: Respond to all inquiries, oversee planning, and communicate food or specialty wine service needs to all relevant parties.
Execute Special Dinners & Tastings: Oversee special dinners and distributor events, including complimentary tastings with the assistance of the Wine Director.
Guest Relations: Cultivate strong relationships with guests by delivering highly personalized service, actively monitoring satisfaction, and promptly resolving any inquiries or concerns to consistently exceed expectations
Support Wine Programs: Assist the Wine Director in the planning, marketing, and execution of winery/producer events, Friday wine tastings, and education classes.
Drive Business Growth: Increase current business volume by actively growing private event bookings, wine club memberships, retail sales, and overall food and beverage revenue through strategic promotions and upselling techniques.
Expand Revenue Streams: Develop and implement new initiatives to create additional avenues of revenue for the shop.
Oversee Daily Operations: Manage the Front of House team, ensure exceptional service, maintain store upkeep, and facilitate clear communication between FOH and BOH.
Lead Team Management: Handle all hiring, onboarding, staff development, weekly scheduling, and conduct regular FOH staff meetings.
Act as Primary Liaison: Serve as the main point of contact for Jamie's Bottle Shop, handling general inquiries, press, and solicitors.
Assist with Projects: Collaborate with the management team on all special projects, including daily marketing and social media management.
What We’re Looking For:
- Management Experience: Two years of demonstrated leadership experience in Front of House (FOH) restaurant management or beverage retail management is required.
- Preferred Certifications: WSET Level 2, CMS Introductory, or higher strongly preferred.
- Customer Service Focus: You possess an unwavering commitment to hospitality and thrive in a dynamic, guest-facing leadership role.
- Leadership & Collaboration: You lead by example, bring a collaborative spirit, and know how to foster a supportive, high-performing work environment
- Attention to Detail: You care about the little things, from beautifully plated charcuterie to accurate retail transactions.
- Flexibility: Comfortable working evenings, weekends, and during events as needed.
- Systems Proficiency: Highly comfortable navigating point-of-sale and inventory management systems (experience with Toast POS is a strong plus).
How to Apply:
If you’re passionate about wine, hospitality, and creating memorable guest experiences, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.
Nestled in the heart of Old Town Scottsdale, Jamie’s Bottle Shop is an intimate, European-inspired café and retail space dedicated to the artistry of winemaking. We offer a curated selection of over 1,000 wine labels—from everyday favorites to rare, collectible gems—alongside rotating wine flights and a seasonal selection of wines by-the-glass.
Rooted in humility, hospitality, and community, our mission is to create a welcoming space where wine connects people and sparks conversation. We make exceptional wine accessible to everyone, whether they are discovering a new favorite or expanding a collection. Through our three-tier wine club and educational events hosted in our private “Champagne Room” by our in-house Advanced Sommelier, we aim to make every guest experience inspiring. We are always looking for passionate, hospitality-driven individuals to join our team and help us uphold this mission.
