Sales Associate

Retail store sales associate for specialty retail store with a known presence in the area. Specializing in glass, vapes and supplement products. Must be 21+ due to the nature of the products. Seeking a friendly individual that is willing to communicate with the owner about trends in the store, customer feedback, requests and complaints. Someone who is a focused worker that is able to open and close the store alone. This person will be a "Key Holder" and be responsible for completing deposits and making end of day reports.

Responsibilities:

• -Ensure high levels of customer satisfaction through excellent sales service.
• -Assess customers needs and provide assistance and information on product features
• -Welcome customers to the store and answer their queries
• -“Go the extra mile” to drive sales
• -Maintain in-stock and presentable condition in assigned areas
• -Actively seek out customers in store
• -Remain knowledgeable on products offered and discuss available options
• -Process POS (point of sale) purchases
• -Cross sell products -Handle returns of merchandise
• -Team up with co-workers to ensure proper customer service
• -Build productive trust relationships with customers
• -Comply with inventory control procedures
• -Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• -Keep the store orderly and clean at all times and complete daily and weekly cleaning tasks.

Skills:

• Basic understanding of sales principles and customer service practices -Basic Math skills
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner

Specialty glass and vape shop that has been open since 2015. Highly knowledgeable with a vast variety of products to satisfy the customer. Room for adaptation and changes with an open door to all improvement suggestions.