Office Support Specialist

About Ibex:

Ibex Metal is a roll forming company which creates custom metal products for roofing,

siding, trim and more. Our Mission is to provide an exceptional customer experience

through supreme products with precision and agility (like an Ibex). We are the first

company of our kind in Boundary County and are committed to constant improvement

as we grow our presence in the Inland Northwest. Our key differentiator is producing

highly customized orders, with a wide range of colors and textures, within short lead

times and service like no other. As such, demand is high and growth is vigorous. Over

the past few years, we have expanded our facilities, acquired first-class equipment and

curated a fleet of custom vehicles for onsite roll forming. Energy continues to build, with

greater growth in sight. To prepare, we are building a state-of-the-art facility on prime

real estate and hiring a strategic team.

About the Role:

**NOT A REMOTE POSITION**

Ibex Metals is seeking a dependable, organized, and self-motivated Office Support

Specialist to support our sales and administrative teams in our state-of-the-art roll-

forming facility. This is a hybrid role designed to assist multiple departments by

managing sales support, customer service, and administrative tasks. This position

reports to the Customer Success manager, with significant communication with the

Office Manager. The ideal candidate enjoys variety throughout the workday, takes pride

in staying organized, can shift priority focus often and is willing to jump in wherever

needed to help. This position plays a vital role in supporting our sales team so that they

can better assist our contractors.

Responsibilities Overview:

 Greet and welcome customers as they arrive at the office

 Respond to inquiries or direct customers to appropriate personnel

 Create customer profiles and update information as needed

 Compile portfolios of technical product data to assist in sales presentations

 Maintain a clean and presentable sales floor

 Accept payments in person and/or over the phone

 Assist customers in obtaining samples of various colors or panel profiles, either

in person or by mail

 Notify customers by phone once order fabrication is complete

 Receive, sort and distribute daily mail

 Scan documents and email to appropriate personnel

 Maintain organized filing system for future information retrieval

 Update ERP system with new and updated product information

 Print, laminate and organize employee resources

 Maintain and update sales floor literature

 Create, label and restock material samples for sales floor in coordination with

production team

 Maintain stock of office supplies

 Assist Customer Success and Office Managers with various clerical tasks as

needed

Skillset/Qualification Overview:

Required

 Has Customer Service experience (2+ yrs)

 Ability to Multitask and good time management skills

 Enjoys serving others

 Eager to learn (customer’s needs and company capabilities)

 Very strong team player

 Enjoys connecting with people: personable, and professional

 Strong written and verbal communication skills

 Highly organized and proactive

 Can adapt to changing priorities throughout the day

 Takes ownership of their work

 Ability to stand, bend, and work on your feet throughout the day

 Dependable attendance and punctuality

 Positive attitude and willingness to work in multiple departments

Preferred

 Moderate computer skills.

 Proficiency with Microsoft Office Suite

Compensation Overview:

 Competitive pay: $18 - $24/hr (depending on qualifications)

 Paid holidays: 7 days per year

 Paid Time off: 5 days per year, and more PTO with each year of tenure

 Company 401k plan will match up to 4% with your 5% or 3% with your 3%

 Access to company healthcare plan:

 Health share (for catastrophic coverage)

 Annual Preventative Checkups

 Telehealth

 Delta Dental

 Ameritas Vision

 HSA contributions

 Jump into an exciting start-up at an early stage to grow with it.

 Be a part of a stable organization that values Faith and Family.

Ability to Commute:

 Bonners Ferry, ID 83805 (Preferred)

Work Location: In person