Account Operations 1_26-04164

Account Operations 1

Who we are looking for:

• We are looking for a Specialist Lead to join the Marketplace Operations Team! Multiple Positions are available.
• In this role, you will be known as the subject matter expert on a specific area of the business (example: Men's/Women's/Kids Apparel or Footwear, Supply, or Freight) by observing and understanding business operations to provide continuous improvement for optimizing and improving order book health efficiency. You will be responsible for providing relevant and accurate data and highlighting risks and opportunities for our partners. You will connect with, develop, and maintain positive relationships with planning, transportation and account & channel contacts and internal cross functional partners through report interpretation, data visualization tools and phone/email communication.

What you will work on:

• If this is you, you'll be working with the MPO team monitoring critical performance metrics to improve service and drive business decisions. This role ensures quality, timely, and relevant information is in place to drive clarity and visibility within the supply chain for both internal and external partners. Deliver customer service excellence through quick response times via email/phone are a foundational principle to success in this role. As a Specialist Lead, you'll drive continuous process improvement, support operational partner projects and influence business decisions, while supporting our monthly shipment goal setting process.

Who you will work with:

• You will report to the Marketplace Operations Manager, while cross functionally working with our Marketplace Partners unit (Planning, Merchandising, Finance) and Seasonal Execution teams. As a team, we will provide support to one of North America's key strategic Marketplace Partners!

What you bring:

• Clear communication and attention to detail
• Works independently and is comfortable with ambiguity
• Strong time-management skills and critical thinking
• Experience with SAP and MS Office Suite
• Goal and results-oriented
• Bachelor's degree with 2-3 years of relevant work experience, preferred
• Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred

Desired Candidate Profile:

• Minimum required years of experience: 2-3 years of experience standard
• Education requirements: Bachelor's preferred, not required

Must have skills:

• Operations, supply chain, customer service experience
• Experience working on dedicated accounts and experience working with sales reps
• Good communication skills and team player
• Flexible - there may be changes and be able to adapt
• Ambiguity

Nice to have skills:

• Client experience
• Software/technical requirements:
• Experience with MS Office Suite (Excel) and SAP (nice to have)
• Previous industry experience preference: Have had a lot of luck with previous previous experience but not required.

Similar experience with Columbia, Adidas, retail experience, supply chain operations

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.