ISP Network Operations Engineer

1. Position Information

• Title: ISP Network Operations Engineer
• Location: Los Angeles, California, USA
• Department: Network Operations
• Reports to: Operations Manager / Technical Director
• Type: Full-time
• Mandarin prefered

2. Key Responsibilities

• Responsible for day-to-day operations and maintenance of customer ISP networks, ensuring high availability and stability.
• Interface with customers to handle network faults, cutovers, and emergency changes to ensure uninterrupted services.
• Configure and optimize core routers, switches, and optical transmission equipment to maintain performance and security.
• Participate in the design, optimization, and troubleshooting of routing protocols, especially BGP, OSPF, and routing policies.
• Support network expansion, migration, and upgrade cutovers; prepare change plans and post-implementation reports.
• Provide Tier 2/3 technical support, collaborating with vendors and customer teams to resolve critical network issues.

3. Requirements

• Bachelor’s degree or above in Computer Science, Telecommunications, Network Engineering, or related fields.
• Cisco CCNA / CCNP certification (or equivalent technical proficiency).
• Strong knowledge of routing protocols (BGP, OSPF, IS-IS, etc.) and routing policy optimization.
• Familiarity with optical transmission products (DWDM/OTN/transport networks) and related maintenance.
• Hands-on cutover (network migration) experience, able to independently manage complex changes and emergencies.
• Proficient in English with strong communication and technical documentation skills.
• High sense of responsibility; ability to adapt to 24/7 operations support and incident response.

4. Preferred Qualifications

• Cisco CCNP or equivalent advanced certification.
• Experience in large-scale service provider / ISP network operations.
• Knowledge of MPLS, VXLAN, and SDN technologies.
• Experience with cross-regional network architectures and international link optimization.

5. Compensation & Benefits

• Salary Range: $70,000 – $90,000 per year (commensurate with experience).
• Health, dental, and vision insurance; 401K retirement plan.
• Paid vacation, statutory holidays, and overtime allowance.
• Training and certification support (Cisco, Juniper, etc.).