A/R-Collections Specialist

We are looking for an A/R-Collections Specialist to support accounts receivable activities for a legal organization in New Orleans, Louisiana. This role focuses on reviewing client account activity, resolving payment discrepancies, and partnering with attorneys, billing professionals, and accounting staff to improve collection outcomes. The ideal candidate is organized, responsive, and comfortable handling sensitive financial information while maintaining a high standard of client service.

Responsibilities:

• Review client accounts regularly to confirm payments are posted accurately and coordinate corrections, reallocations, or refunds with accounting when needed.

• Partner with billing personnel and electronic billing support teams to investigate and resolve invoicing and payment-related issues.

• Monitor receivables to spot delinquent or high-risk accounts early and escalate concerns to the appropriate manager or attorney for follow-up.

• Prepare and distribute recurring client reminder communications using internal collections tools and established schedules.

• Create and tailor accounts receivable reports to meet information requests from clients, attorneys, and firm leadership.

• Work closely with billing attorneys to plan and carry out collection efforts for assigned accounts.

• Provide billing records, payment histories, and other account documentation in response to internal or client inquiries.

• Support audit-related requests by supplying attorneys with financial details required by client auditors.

• Track write-off activity, secure required approvals, and submit finalized write-off documentation to the accounting team.

• Maintain high service standards while following firm policies and responding promptly to requests from clients, partners, and staff.

Our client is looking to interview immediately, so if you have 5+ years of A/R-Collections experience in a professional setting, please apply directly and call Carrie Lewis 504-383-0612 to discuss. Thank you for your interest in Rober Half Finance and Accounting!

• Minimum of 5 years of experience in collections, accounts receivable, or billing support.
• Background in commercial collections, consumer collections, or broader credit and collections functions.
• Working knowledge of collection procedures, payment application review, and receivables follow-up.
• Experience collaborating with billing teams, accounting staff, and internal stakeholders to resolve account issues.
• Strong ability to analyze account activity and prepare accurate financial reports and documentation.
• Clear written and verbal communication skills with a client-focused, detail-oriented approach.
• High level of organization, attention to detail, and ability to manage multiple priorities effectively.