Customer Experience Specialist

We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule.

Responsibilities:

• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.

• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.

• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.

• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.

• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.

• Use company systems and internal tools to track orders, update account information, and support operational workflows.

• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.

• High school diploma or equivalent.
• At least 5 years of customer service or customer relations experience.
• Prior experience in a manufacturing environment is preferred.
• Comfortable with computer-based order entry, email communication, and working across multiple browser windows or systems.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated ability to stay organized, manage details carefully, and handle multiple priorities effectively.
• Customer-focused approach with sound judgment, resilience, and a proactive work style.