Senior Technology Trainer Instructional Designer

Job Description:\n\nBenefits:401(k)Health insuranceTraining & developmentSenior Technology Training SpecialistLocation: Annapolis, Maryland — HybridEmployment Type: Full-Time / Long-Term ContractSchedule: Monday–Friday, 8:00 AM–4:30 PM ETWork Arrangement: 3 Days Remote / 2 Days On-SiteAnticipated Contract Duration: Up to 5 YearsCompany: AlxTel, Inc.Position OverviewAlxTel, Inc. is seeking an experienced Senior Technology Training Specialist to support a long-term technology training and user enablement engagement in Annapolis, Maryland.The successful candidate will be responsible for planning, developing, and delivering instructor-led technology training, creating technical documentation and instructional materials, developing training videos and interactive learning content, and supporting users across a range of commercially available and specialized/proprietary software applications.This is not a software developer, database administrator, help desk, or traditional IT engineering position. We are specifically seeking a technology professional whose core expertise is technical training, instructional design, end-user technology adoption, and technical documentation.The ideal candidate will have significant experience teaching professional users how to effectively use technology, particularly Microsoft 365 applications such as Microsoft Teams, SharePoint, OneNote, Copilot, Word, Excel, PowerPoint, and related enterprise applications.The candidate must be comfortable conducting both in-person and virtual instructor-led training, translating complex technical concepts into understandable learning material, working with subject matter experts, and developing high-quality documentation and multimedia training content.Key ResponsibilitiesInstructor-Led Technology TrainingThe Senior Technology Training Specialist will:Plan, develop, organize, and deliver hands-on instructor-led training for commercially available and proprietary software applications.Conduct technology training for individuals and groups with varying levels of technical proficiency.Deliver both in-person and virtual training sessions.Apply appropriate adult learning principles and instructional methodologies when designing and delivering training.Translate complex software features, technical processes, and workflows into clear, understandable instruction for professional users.Develop structured lesson plans and training programs based on identified learning objectives.Adapt training methods based on audience skill level, business role, and learning requirements.Facilitate interactive demonstrations, exercises, scenarios, and hands-on learning activities.Provide clear answers to user questions and identify areas requiring additional instruction or clarification.Evaluate training effectiveness and recommend improvements to training content and delivery methods.These responsibilities directly reflect the required scope, including hands-on instructor-led training for commercial and proprietary applications.Instructional Design & Training Content DevelopmentThe selected candidate will develop professional learning materials supporting technology adoption and ongoing user education.Responsibilities may include:Designing complete instructional modules for software applications and technical processes.Creating structured training curricula and learning paths.Developing Quick Reference Guides (QRGs).Developing Quick Reference Cards (QRCs).Creating step-by-step user instructions.Developing technical user guides and training manuals.Creating web-based instructional content.Developing instructor guides and participant materials.Producing presentations and supporting classroom materials.Developing exercises, scenarios, and demonstrations.Creating technical documentation for commercially available and proprietary software.Maintaining and updating existing training documentation when applications or processes change.Ensuring documentation is accurate, professional, easy to understand, and appropriate for the intended audience.The engagement specifically emphasizes technical documentation such as Quick Reference Cards, Quick Reference Guides, and web content.Multimedia & E-Learning DevelopmentThe Senior Technology Training Specialist should be capable of creating modern multimedia training content.Responsibilities include:Developing training videos supporting software applications and technical processes.Developing interactive recorded training.Recording software demonstrations and walkthroughs.Editing and producing instructional video content.Developing interactive e-learning modules.Creating multimedia learning experiences appropriate for professional users.Converting classroom instruction into reusable digital learning content where appropriate.Maintaining existing video and interactive training materials as software and business processes evolve.Experience with tools such as the following is highly desirable:CamtasiaArticulate 360VyondSimilar screen-recording, e-learning, video-production, or instructional-design platformsThe underlying engagement specifically identifies Camtasia, Articulate 360, and Vyond as examples of technical applications used to support training development.Microsoft 365 TrainingStrong familiarity with Microsoft productivity and collaboration technologies is highly desirable.Candidates should have experience training users on one or more of the following:Microsoft TeamsMicrosoft SharePointMicrosoft OneNoteMicrosoft CopilotMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookOther Microsoft 365 applications and servicesExperience developing training programs for new Microsoft 365 features, application rollouts, technology adoption initiatives, or organizational change initiatives is particularly valuable.The position specifically calls for knowledge of Microsoft Office applications including Teams, Copilot, OneNote, and SharePoint.Training Project ManagementThe selected candidate will be expected to independently manage multiple training initiatives and assignments.Responsibilities include:Managing training projects from initiation through completion.Developing project and training plans.Establishing milestones and deliverables.Tracking progress against deadlines.Coordinating training schedules.Managing multiple concurrent training initiatives.Coordinating with technical teams, business stakeholders, and subject matter experts.Identifying dependencies, risks, and potential schedule impacts.Providing regular project status and progress updates.Ensuring training deliverables are completed on time and meet quality expectations.Maintaining organized training materials and project documentation.The candidate must be able to effectively coordinate multiple tasks, resources, stakeholders, training initiatives, and deadlines.User Support & Subject Matter Expert CollaborationThe Senior Technology Training Specialist will work closely with technical and non-technical stakeholders.The candidate should be able to:Work effectively with internal and external Subject Matter Experts (SMEs).Gather technical information from SMEs and translate it into user-friendly instructional content.Understand user challenges and training needs.Identify and troubleshoot user-defined technology challenges.Recommend appropriate training or instructional solutions.Demonstrate strong customer-service skills.Communicate effectively with users at different technical proficiency levels.Present technical information clearly to both technical and non-technical audiences.Establish productive working relationships with stakeholders.Customer-service standards, SME interaction, user challenge identification, troubleshooting, and appropriate solution development are specifically identified as desired knowledge areas.Minimum Qualification — REQUIREDCandidates must possess a Bachelor's degree from an accredited university.This is a minimum qualification rather than merely a preference.Proof of the Bachelor's degree will be required during the candidate submission process. The procurement requires the offeror to provide a copy of the proposed resource's Bachelor's degree.Candidates who do not possess a Bachelor's degree should not apply.Preferred Professional ExperienceHighly competitive candidates will have:7+ years of experience as a Technology Trainer, Technical Trainer, Software Trainer, IT Trainer, or similar technology-training professional.Experience training users on proprietary and/or advanced commercial software.Experience providing Microsoft technology training.Experience delivering instructor-led training to professional users.5+ years of experience developing technical documentation.Experience developing software user guides and training materials.Experience designing and delivering adult-learning programs.Experience developing training videos.Experience developing interactive or recorded training.Experience using instructional-design and multimedia development tools.Experience managing technology-training projects from initiation through completion.Experience working with technical SMEs and business stakeholders.Experience supporting large organizations, government entities, judicial/legal environments, regulated organizations, or other complex enterprise environments.The underlying requirements specifically prefer at least five years of technology-training experience and at least three years developing technical documentation.Required / Desired CompetenciesThe ideal candidate will demonstrate strong capabilities in:Technical TrainingInstructor-led software trainingVirtual trainingHands-on classroom instructionTechnology adoptionSoftware demonstrationsInstructional DesignAdult learning principlesLearning objectivesCurriculum developmentInstructional modulesTraining exercisesTechnical DocumentationQuick Reference GuidesQuick Reference CardsUser guidesTechnical proceduresWeb-based training contentMultimedia LearningTraining videosScreen recordingsInteractive trainingE-learning contentCamtasiaArticulate 360VyondMicrosoft TechnologiesMicrosoft TeamsMicrosoft SharePointMicrosoft OneNoteMicrosoft CopilotMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft 365Professional SkillsExcellent verbal communicationExcellent written communicationProfessional presentation skillsStrong customer serviceProject managementTime managementStakeholder coordinationProblem solvingOrganizationAbility to manage concurrent assignmentsWork Location & Hybrid RequirementsThis position follows a hybrid work schedule.The anticipated weekly arrangement is:3 days remote from a suitable professional work environment.2 days on-site in Annapolis, Maryland.The candidate must also be capable of reporting to the Annapolis work location within 24 hours of notification when on-site support is required.The number of additional on-site requests is not contractually capped, and the allocation between remote and on-site work may change during the engagement.Remote work must normally be performed from within the United States.Candidates should therefore live within a practical commuting distance of Annapolis or be willing to relocate.Work ScheduleNormal operating hours are:Monday–Friday8:00 AM–4:30 PM Eastern TimeThe successful candidate should also have reasonable flexibility to extend working hours when necessary to meet deadlines, project requirements, or approved operational-support requirements, which may occasionally include evenings, nights, weekends, or holidays.Candidate Evaluation ProcessApplicants selected for submission should be prepared for a rigorous multi-stage evaluation.Stage 1 — Panel InterviewShortlisted candidates may participate in a 30-minute virtual panel interview via Microsoft Teams.Candidates should be prepared to discuss:Technology-training experienceInstructor-led training experienceInstructional-design methodologyAdult learning principlesTechnical documentation experienceCommunication styleExperience working with professional usersApproach to technology adoption and user enablementThe interview specifically evaluates background, experience, communication skills, suitability, training experience, and approach to adult learning.Stage 2 — Technical Training Interview & DemonstrationCandidates advancing beyond the initial interview should be prepared for a second virtual evaluation of approximately 90 minutes.This stage includes review of previously developed technical training documentation and a live training demonstration.10-Minute Microsoft Office Training DemonstrationCandidates will be expected to develop and deliver approximately a 10-minute technical training demonstration covering a Microsoft Office application feature of their choice.Examples could include a feature of:Microsoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointAnother appropriate Microsoft Office applicationThe presentation should teach a technical topic to a professional audience using adult-learning principles.Candidates should therefore be comfortable presenting live to an evaluation panel.Work Sample Requirement — IMPORTANTApplicants should have previously created technical training documentation available that demonstrates their personal work.Suitable examples may include:Software training guideQuick Reference GuideQuick Reference CardTechnical user guideInstructor guideApplication training documentationSoftware procedure documentationComparable technical training materialThe work sample must be previously created by the candidate and relevant to training delivery.Candidates should not submit confidential, proprietary, classified, export-controlled, or employer-owned material that they are not authorized to disclose.Professional ReferencesFinal candidates should be prepared to provide professional client references that can verify their relevant technology-training experience.The solicitation generally requires three distinct client/customer references from within the previous five years capable of documenting the proposed resource's ability to provide the requested services. Multiple references from the same client are not accepted. There is an exception where the candidate has been assigned to fewer than three contracts during that period.Applicants should therefore be prepared to provide, as applicable:Client/organization nameClient point of contactPOC titleTelephone numberEmail addressEngagement datesDescription of services performedExplanation of how the engagement relates to technology trainingBackground & Security RequirementsBecause this position supports a government environment, selected personnel may be subject to security requirements before beginning work.These may include:Criminal Justice Information System (CJIS) State and Federal criminal background checksWritten approval before accessing systems/projectsSecurity identification/badging requirementsCompliance with security proceduresImmediate reporting of security incidentsConfidentiality requirementsProtection of government