Gymnastics Front desk Receptionist

Come Join Our Team at Active
The Front desk receptionist is responsible for the overall guidance of front office functions at the gym. Must possess excellent time management skills, and the ability to communicate ideas and expectations in a clear manner. This position would need open availability and would be a multiday commitment. Saturday mornings may be required. This position would be primarily evenings 2pm-8pm: 2-3 evenings a week and possible Saturday mornings. The pay rate for this position will be based on experience and qualifications.
Job Responsibilities
Duties include, but are not limited to:
Operations

• Communicate the Vision, Values and Core Constituencies for the front desk staff in your assigned area
• Work in with the Front Office Manger to establish goals and objectives for front desk operations
• Implement and achieve the goals and objectives for the front desk
• Be proficient in class progression and program structure and verify front desk is effectively communicating to customers
• Collaborate with program managers on marketing and sales plans for enrollments, and special events for assigned area
• Work to ensure customer growth and retention success
• Assist in filling gym coverage needs and fill in when and where needed
• Become proficient with front desk policies and proschool software
• Communicate effectively with clients, staff and other important day to day individuals
• Ensure compliance with company policies and procedures

Administrative Compliance

• Submit incident reports/documentation in a prompt manner to the appropriate department
• Distribute any mail/email communication
• Prepare all birthday parties, party hosts, collaborate with other front desk staff on scheduling and communication

Proschool Management

• Implement new front desk policies as directed by management
• Run payments and all follow up email correspondence
• run an attendance report and carry out appropriate duties
• Respond to payment calendars
• Process student enrollments, drops, and changes
• Manage email distributions/communications from proschool to families
• Keep track of waitlists, changes of classes

Experience:

• Proven office experience
• Strong organizational skills with the ability to multitask and prioritize work effectively
• Proficiency in using office software, including Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication skills, both written and verbal
• Experience in calendar management and scheduling appointments

Active Athletics is a stable youth sports facility located in Littleton Colorado with 25+ years in business. We focus on gymnastics and gymnastics related activity instruction. We offer competitive pay, flexible adjustable hours and opportunity for growth and continual education.