Client Relationship Manager

Client Relationship Manager (Ann Arbor area)

Reports to: Team Lead

Location: Office in Kerrytown, Ann Arbor

Availability: Looking for someone to start immediately

Comp: Salary commensurate with experience: range $43,000-$48,000

Hours: Full-Time

Apply: Read to the bottom of this job posting for important instructions on how to apply.

About Treetown Law

Treetown Law, PLLC is a local, mom-owned law practice that is committed to providing excellent estate planning, probate, trust administration, and related services to clients in Michigan. The slogan at Treetown Law is Relationships. Values. Love. We view estate planning as sacred work, and our approach is high-touch, compassionate, and sophisticated.

Our clients often stop by our office in Kerrytown to say hello, and we're building a meaningful place in the Ann Arbor community. We're obsessed with constant practice improvement and sustainable growth. If you're organized, people-focused, genuinely motivated by helping others, and excited to be part of a different kind of law firm, please apply!

About the Position

The Client Relationship Manager is the operational backbone of Treetown Law. This position is ideal for someone who is warm, organized, and self-managing - someone who sees what needs to be done and does it proactively. You'll be the welcoming face of our firm, managing client interactions and office operations while supporting our attorney and paralegal team to deliver exceptional client service.

You'll work in a fast-paced, collaborative environment where your contributions matter. You'll notice what clients need, track details that keep everything running smoothly, and go above and beyond to ensure clients feel genuinely cared for. This is more than administrative work. You'll be an integral part of how we serve our clients and build our practice. This position is entry-level with opportunity for growth and promotion.

Core Qualities We’re Looking For:

• Warm, people-focused: You make clients feel comfortable and genuinely cared for

• Sees needs and meets them: You notice what needs to be done and handle it proactively

• Organized & systems-minded: You create processes to track what's important and keep details from slipping through cracks

• Strong communicator: You express yourself clearly in both verbal and written communication

• Open to feedback: You're growth-oriented and always looking to improve

• Values excellence: You care about doing things well and take pride in your work

• Prefers a fast-paced environment: You thrive on variety and multiple priorities

• Goes above and beyond: You think like a team member, not just an employee

• Self-managing: You're independent, accountable, and follow through without reminders

Key Responsibilities

Client-Facing Process Management:

• Conduct consultations and guide clients through their engagement journey
• Track client progress and proactively follow up on next steps
• Coordinate scheduling and meeting logistics with clients and team
• Prepare client files and manage post-engagement communications
• Ensure timely follow-up and client satisfaction throughout the process

Office Management & Client Experience:

• Greet and support clients in-person and by phone
• Manage office operations, scheduling, and administrative coordination
• Maintain office supplies, cleanliness, and a welcoming environment
• Support day-to-day office needs

Requirements

• High school diploma or equivalent

• 1-2 years of administrative or customer service experience

• Excellent customer service and communication skills (verbal and written)

• Proficiency with Microsoft Office and general office software

• Strong organizational abilities and attention to detail

• Ability to manage multiple priorities and thrive in a fast-paced environment

• Self-directed and comfortable working with minimal supervision

• Ability to maintain strict confidentiality and handle sensitive client information

Preferred But Not Required: Experience working in a law firm; experience with estate planning, probate, and/or trust administration; experience with WealthCounsel, Lawmatics, Decision Vault, and/or Google Workspace.

Why This Role Is Special

• You'll directly impact client satisfaction and firm growth

• You'll work in a warm, collaborative environment where your contributions are valued

• You'll have flexibility and autonomy in how you manage your work

• You'll see the meaningful impact of your work on clients' lives and peace of mind

• You'll have clear opportunities for growth and advancement with the firm

How to Apply

Please apply via email to apply at treetownlaw.com. Your application should include (1) a message in the body of the email answering the question “Why do you feel you are the right fit for this job?” and (2) your resume, as an attachment.