Tier III Engineer Position

Technology... It's What We Do!

We are expanding our IT team and looking for talented professionals who are passionate about technology, problem-solving, and delivering excellent customer support.

ParaTech, a well established leader in the technology based services and one of the largest technology firms in the area has immediate openings for Tier III engineers in the New Orleans market.

We’re looking for versatile IT professionals who can provide both advanced helpdesk support and on-site technical service. This hybrid role is ideal for someone who thrives in solving complex problems remotely while also enjoying hands-on work in the field.

Responsibilities

• Core Responsibilities

  Advanced Technical Support

• Serve as the highest escalation point for complex technical issues unresolved by Tier I and Tier II engineers.

• Provide advanced troubleshooting and resolution for hardware, software, and network-related incidents across client environments.

• Deliver support through multiple channels including phone, email, remote management tools, and on-site visits when required.

• Infrastructure Support

• Install, configure, maintain, and troubleshoot desktops, laptops, servers, and related peripherals.

• Deploy and maintain core infrastructure components including networking equipment, security appliances, and server systems.

• Configure and troubleshoot switches, firewalls, wireless networks, printers, and other network-connected devices.

• Project Implementation

• Participate in and lead infrastructure projects such as server deployments, network upgrades, and system migrations.

• Perform on-site implementation and support activities at client locations.

• Ensure project work follows established technical standards and documentation requirements.

• Technical Documentation & Process Compliance

• Accurately document troubleshooting steps, resolutions, and project work within the ticketing and documentation systems.

• Maintain clear and thorough documentation of client environments, configurations, and procedures.

• Follow established escalation and change management processes.

• Client Relationship Management

• Serve as a trusted technical advisor to clients by providing professional, clear, and timely communication.

• Deliver exceptional customer service both remotely and during on-site engagements.

• Maintain a strong focus on client satisfaction and long-term relationship building.

• Minimum of 7 years of experience in IT support, including helpdesk and/or field service roles.

• Demonstrated experience resolving complex technical issues across multiple technology domains.

• Technical Expertise

• Strong working knowledge of Windows and macOS environments.

• Proficiency with Active Directory administration.

• Experience managing Microsoft 365 environments.

• Strong understanding of networking fundamentals, including:

  • TCP/IP

  • DNS

  • DHCP

  • VPN technologies

• Hands-on experience with servers, network infrastructure, and system deployments.

• Troubleshooting & Problem Solving

• Exceptional analytical and troubleshooting abilities.

• Ability to diagnose and resolve issues spanning endpoints, servers, networks, and cloud services.

• Customer Service Skills

• Strong communication and interpersonal skills.

• Ability to work effectively with both technical and non-technical users.

• Mobility Requirements

• Valid driver’s license required.

• Reliable transportation for on-site client visits.

• Certifications (Preferred)

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

• Microsoft certifications

• Cisco certifications

• Required Qualifications

ParaTech offers a better than competitive salary, medical, 401K (Company matching!) and a great corporate culture. We are the largest small company you will work for. Great benefits, salary and yet, a family atmosphere. We work hard and we play hard.

About ParaTech-
ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.

Please only apply if you have the relevant experience. We currently have no Tier I or intern positions at this time.
If you think you are up to this challenge, please email a resume to [email protected]

http://www.ptechllc.com

Veterans are especially encouraged to apply.

ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.