Dental Office Administrator

Join Our Team at Wachusett Dental

Wachusett Dental is a busy, single-doctor practice in Worcester, MA, built around one simple idea: patients should feel like family from the second they walk in. We're looking for a friendly, dependable Dental Office Administrator to help keep our front desk running smoothly while making sure every patient feels genuinely taken care of.

Our office runs on modern tools — digital X-rays, an intra-oral camera, and fully paperless charting through Eaglesoft and PBN — so you'll spend less time wrestling with paperwork and more time with people. This role is a great fit for someone mature and compassionate who truly enjoys working with patients and is looking to settle into a team for the long haul, not just fill a seat.

Your Day-to-Day

• Welcome patients warmly the moment they walk through the door
• Keep the phones covered and handled with professionalism
• Build and manage the daily schedule so things run smoothly, not chaotically
• Help patients complete paperwork and schedules current
• Verify insurance benefits, file and follow up on claims and untangle billing issues
• Work directly with insurance carriers, including pushing back on denied claims
• Walk patients through treatment plans, coverage details, and payment options
• Confirm payment methods and collect balances as needed
• Pitch in on everyday office tasks like scanning and emailing documents

What You'll Bring

• At least one year of dental front-office experience. Prior dental assisting background is ideal.
• Comfort with insurance — posting, verification, PPO billing, coding, and appealing denials
• Hands-on experience with dental practice management software (Eaglesoft experience is a big plus)
• Natural people skills: a friendly, clear communicator who knows dental terminology and delivers great service
• A can-do attitude — organized, detail-focused, adaptable, and steady under pressure
• A collaborative mindset; you're at your best as part of a team, not working solo

Why Join Us

• A genuinely low-drama, supportive workplace built on respect and open communication
• An established, loyal patient base with deep roots in the Worcester community
• A reputation patients rave about — warm, family-style care
• A modern, fully equipped, paperless office
• Pay: $25.00–$35.00 per hour, based on experience
• Benefits: dental insurance and paid time off
• Ready to apply? Send your resume along with a cover sheet on why you'd be a great fit

Wachusett Dental is a busy, single-doctor practice in Worcester, MA, built around one simple idea: patients should feel like family from the second they walk in. Our office runs on modern tools — digital X-rays, an intra-oral camera, and fully paperless charting through Eaglesoft and PBN — so you'll spend less time wrestling with paperwork and more time with people. This office is a great fit for someone mature and compassionate who truly enjoys working with patients and is looking to settle into a team for the long haul, not just fill a seat.