National Account Manager

National Account Manager

Company: Safer, LLC
Position: National Account Manager
Employment Type: Full Time
Work Environment: In Person

About Safer

Safer, LLC is a national fire and life safety service provider focused on protecting lives, serving people, and delivering exceptional service to our clients. We coordinate inspections, service, repairs, maintenance, and installation across multiple fire and life safety systems throughout the United States.

We are building a company centered on strong relationships, accountability, responsiveness, and execution. Our F.I.R.E. values guide how we operate:

Faith Driven
Impact Generations
Relationships Matter
Execute with Ownership

Position Overview

Safer is seeking an experienced National Account Manager to take ownership of key client relationships and oversee the successful execution of fire and life safety services across large, multi location accounts.

This is not simply a customer service position. The National Account Manager is responsible for the overall health and performance of assigned accounts, including client communication, service execution, internal coordination, issue resolution, reporting, and account retention.

The ideal candidate is highly organized, comfortable managing multiple priorities, confident communicating with clients, and willing to take ownership when problems arise.

Key Responsibilities

• Serve as the primary point of contact for assigned national accounts

• Build strong relationships with client contacts and understand their expectations, priorities, and service requirements

• Oversee service activity across multiple locations and markets

• Coordinate internally with Account Coordinators, operations, billing, vendor relations, and leadership

• Ensure inspections, repairs, service calls, and other client requests are completed accurately and on time

• Monitor open work orders and proactively address delays or service issues

• Provide clients with clear and consistent updates regarding account activity

• Lead client calls, account reviews, and performance discussions

• Review account performance, service levels, outstanding issues, and client satisfaction

• Identify recurring operational problems and drive them toward resolution

• Escalate critical issues appropriately while maintaining ownership through completion

• Maintain accurate account information, documentation, and activity within company systems

• Support client retention and identify opportunities to expand Safer's relationship with existing accounts

• Hold internal teams accountable for commitments made to clients

Required Qualifications

• 3 or more years of experience in account management, operations, facilities services, fire and life safety, or a similar service industry

• Experience managing complex client relationships or multi location accounts

• Strong written and verbal communication skills

• Excellent organizational skills with the ability to manage multiple priorities simultaneously

• Proven ability to take ownership, solve problems, and follow through without constant supervision

Nice to Have

• Experience in the fire and life safety industry

• Experience managing national or multi location accounts

• Familiarity with work order management or facilities management platforms

• Experience working with CRM or account management systems

• Experience leading client performance reviews or business review meetings

What Success Looks Like

A successful National Account Manager at Safer knows what is happening within their accounts, communicates proactively, solves problems before they become larger issues, and builds relationships that make clients want to continue growing with Safer.

You will be expected to operate with urgency, professionalism, and ownership while maintaining a high standard of service for both our clients and internal team.

Why Join Safer?

Safer is building a different kind of fire and life safety company. We believe people should be trusted with responsibility, held accountable for results, and given opportunities to grow as the company grows.

For someone who enjoys building relationships, solving problems, taking ownership, and being part of a growing organization, this role offers the opportunity to make a meaningful impact.

Safer, LLC is a rapidly growing national Fire & Life Safety company dedicated to protecting lives and helping businesses remain safe, compliant, and operational. We are committed to delivering exceptional service through accountability, innovation, and a relentless focus on doing the right thing.

Our culture is built on faith, integrity, relationships, and ownership. We believe great companies are built by great people, which is why we invest in our team, provide opportunities for professional growth, and promote from within whenever possible. If you're looking for more than just a job and want to build a meaningful career with a company that's growing nationwide, we'd love to have you on our team.