Leasing Associate

Prior apartment leasing experience is required. Please do not apply if you do not have direct experience in this field.

Key Responsibilities:

• Leasing & Marketing:
• Conduct tours of available apartments for prospective tenants, showcasing features, amenities, and benefits of the community.
• Respond to inbound inquiries and lead generation from various sources such as phone, email, and walk-ins.
• Process rental applications, conduct background checks, and secure lease signings.
• Follow up with prospective tenants and maintain records of communication.
• Customer Service:
• Provide a high level of customer service by addressing tenant inquiries, resolving issues, and maintaining positive tenant relations.
• Ensure resident satisfaction by addressing maintenance requests, complaints, or other concerns promptly and professionally.
• Administrative Support:
• Prepare and review lease agreements, addendums, and related documents for accuracy and compliance.
• Update and maintain resident files, ensuring all documentation is up-to-date and in accordance with company policies and legal requirements.
• Assist with the planning and execution of resident events and community-building activities.
• Support the Assistant Manager and Property Manager in achieving leasing goals and property occupancy targets.

Qualifications:

• Previous leasing experience is preferred.
• Strong communication skills, both written and verbal.
• Excellent customer service skills with the ability to build rapport and trust with prospective and current residents.
• Organizational skills and attention to detail.
• Proficient in Microsoft Office Suite
• Ability to handle multiple tasks and prioritize effectively.
• Must be comfortable with filing and maintaining records, including sensitive documents such as rental insurance certificate