Assistant Manager

Full-Time Rink Manager (Roller Skating Rink)

Location: Madison, WI

Compensation: $18–$21/hr (based on experience)

Positions Available: Three (3)

Application Deadline: October 30th, 2026

Target Start date: late November/ December 2026

Schedule: Full-time, rotating shifts; nights & weekends required. Rotating Holidays

Position Summary

Managers are key on-duty leaders responsible for opening, closing, and managing the rink during assigned shifts. This role blends customer service, entertainment, security, maintenance, and staff oversight. Managers must be adaptable, reliable, and comfortable working in a fast-paced environment with heavy weekend and evening traffic.

Key Responsibilities

Operational Management

• Oversee daily skating sessions (Weekly skating hours are 10am–9pm Sun–Thu; 10am–Midnight Fri–Sat)

• Ensure a safe, secure environment and enforce rink rules

• Manage admissions, ticketing, customer flow, and POS operations

• Serve as the on-duty decision-maker during assigned shifts

Customer Experience & Entertainment

• DJ and entertainer during public sessions (training provided)

• Facilitate entertainment activities, announcements, and special events

• Assist patrons with skate rentals, sizing, and returns

• Provide high-quality customer service and resolve issues promptly

Concessions & Food Service

• Operate the concession stand and prepare food items

• Maintain cleanliness and restock supplies

• Inventory Management

Events & Bookings

• Coordinate birthday parties, group events, and private sessions

• Communicate with customers regarding scheduling, pricing, and logistics

Facilities & Maintenance

• Perform routine cleaning, minor repairs, and general upkeep

• Assist with landscaping and exterior maintenance

• Monitor facility conditions and report issues needing professional service

Leadership & Staff Oversight

• Supervise part-time staff and fellow full-time supervisors

• Provide direction, task assignments, and performance feedback

• Ensure adherence to policies, procedures, and safety standards

• Work collaboratively with the owner, who participates in the staffing rotation

Required Qualifications

• Availability for rotating shifts, including nights and weekends

• Strong customer service and communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Comfortable with hands-on work, cleaning, and light maintenance

• Reliable, punctual, and able to work independently

• Ability to lift 30+ lbs and stand for extended periods

• Basic mechanical aptitude for minor repairs

• Leadership experience preferred

Preferred Qualifications

• Experience in hospitality, recreation, retail management, or event operations

• DJ, entertainment, or audio equipment experience (training provided)

• Facility maintenance or inventory management experience

Compensation & Benefits

• $18–$21/hr based on experience

• Consistent full-time hours

• Cross-training in all operational areas

• Opportunities for advancement

• Fun, energetic, community-focused work environment

• 7 days vacation and 5 sick days

Mad town skate is Madison's newest roller skating and family entertainment center opening late December 2026 or early January 2027. We are looking for three qualified candidates to fill the assistant manager position who will function as the primary staffing alongside ownership to bring a new entertainment center for all ages primarily revolving around roller skating, birthdays, group events and arcade.