Bilingual Customer Service Representative

Title: Customer Service Representative

Location: Austin, TX

Work Type: On-site

Key Responsibilities

• Handle inbound calls, emails, voicemails, and walk-in customers
• Process payments and customer transactions
• Maintain and update customer account records
• Resolve customer issues by:
• • Identifying problems
  • Providing solutions
  • Following up for resolution
• Provide product/service information
• Meet productivity, quality, and schedule adherence standards
• Support overall customer service center operations

Required Skills & Competencies

• Strong communication skills (phone, written, verbal)
• Excellent customer service & interpersonal skills
• Ability to:
• • Handle difficult customers
  • Multitask in a fast-paced environment
  • Work independently and in teams
• Strong attention to detail and organization
• Good computer skills (Microsoft Office)
• Empathy, patience, and active listening

Education & Experience

• High school diploma or GED required
• 1+ year customer service experience (required)
• Call center experience (preferred)
• Bilingual Spanish Required