Inbound Call Center Representative

Position: Customer Service Representative

Worksite: Austin, TX

Duration: 11 months (Possible extension)

Shift: Monday – Friday (any 8-hour shift between 7 AM to 7 PM CST)

Pay: $20/HR on W2

Job Description

We are seeking a Customer Service Representative to join our team supporting Medicaid providers and clients. The ideal candidate will have experience in a high-volume contact center and the ability to deliver accurate information, document interactions, and meet attendance and performance metrics.

Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
• Respond promptly, courteously, and concisely to phone inquiries.
• Document all interactions in clear and concise online logs.
• Transfer callers to appropriate Call Center units when necessary.
• Meet individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills & Qualifications:

• Minimum six months of recent, verifiable experience in a high-volume contact center.
• Ability to adhere to strict attendance and performance metrics.
• Strong verbal communication and customer service skills.
• Local to Austin, TX, with availability for any 8-hour shift between 7 am and 7 pm.

Preferred Skills:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Multitasking and organizational skills.