Posted August 19, 2026
Help Desk/Desktop Support Analyst
Robert Half
Phoenix, AZ, US
Full Time
28.5USD - 33USD per hour
Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering a positive support experience. The ideal candidate is comfortable working with Microsoft Windows environments, managing service requests, and assisting employees with timely troubleshooting and account support.
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.
• Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.
• Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.
• Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.
• Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.
• Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.
• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution.• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support process.
• Strong communication skills and a customer-focused approach to end-user support.
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.
• Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.
• Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.
• Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.
• Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.
• Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.
• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution.• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support process.
• Strong communication skills and a customer-focused approach to end-user support.
