Customer Experience Specialist
Job Description
Location: San Diego, CA
Employment Type: Contract-to-Hire
Work Schedule: Full-time
Work Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months
About the Opportunity
Our nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.
The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.
Responsibilities
- Serve as a primary point of contact for individuals seeking information, assistance, and support
- Handle a high volume of inbound calls and interactions with professionalism and empathy
- Communicate clearly with customers to understand their needs and provide appropriate assistance
- Guide individuals through processes, answer questions, and help resolve concerns
- Create a positive customer experience by providing attentive, respectful, and personalized service
- Accurately document interactions, requests, and follow-up needs in internal systems
- Coordinate with internal teams to ensure questions and issues are addressed promptly
- Recognize situations requiring additional assistance and escalate appropriately
- Follow established procedures while maintaining confidentiality and accuracy
- Contribute to team goals related to service quality, productivity, and customer satisfaction
Qualifications
- Previous customer service, call center, contact center, client support, or community-facing experience preferred
- Strong communication and active listening skills
- Compassionate, patient, and genuinely motivated by making a positive impact for others
- Comfortable working in a fast-paced, high-volume contact center environment
- Ability to handle challenging or sensitive customer interactions with professionalism and empathy
- Strong attention to detail and accurate data entry skills
- Comfortable learning and navigating computer systems and multiple software applications
- Reliable, organized, and able to work effectively as part of a team
