Legal Intake Specialist

When a prospective client calls the Amanda Demanda Law Group for help, they are often going through an emotionally and/or physically difficult time. Our Intake Specialists are responsible for providing our prospective clients an outstanding telephone experience. It requires the right combination of phone skills, empathy, and knack to investigate to the root of the caller’s legal issues. Often the first point of contact for our clients, our Intake Specialist plays a vital role in determining our client’s satisfaction. This position encompasses administrative duties related to client intake and retention.

Client Intake:

• Screening all intakes for all personal injury practice areas, as well as follow-on contact to secure leads.
• Following up with potential leads and developed leads.
• Create, maintain, and keep all email, documentation as part of the intake process, including but not limited to filing out intake forms, maintaining the intake database, gathering and maintaining information provided by clients.

Requirements include:

• Conveys confidence on the phone
• Sets the tone and the pace of the client call
• Commitment to providing first-rate service to all callers
• Shows empathy to clients and puts them at ease
• Demonstrates excellent communication skills
• Proficient in Microsoft Office and database entry
• Ability to work with a variety of teams throughout the firm
• Prior experience working in personal injury law firm
• Spanish fluency is required

To ensure you application is considered, please complete the survey linked below:

https://surveys.cultureindex.com/s/qrp4XA5DrT/110903