Member Advocate

Member Advocate / Member Services / CSR with Health Insurance exp, CSR– Fast-growing healthcare provider seeks multiple Member Services Advocate with experience in healthcare or health insurance to assist members at their offices in Des Moines, IA.

This is a direct hire opportunity where you will earn up to $20.00 per hour based on your experience. You will work daytime hours Monday - Friday 8:00am to 5:00pm.

Some of your responsibilities as a Member Advocate include:

• Building strong professional relationships internally and externally
• 12 – 15 incoming and outbound calls daily
• Accessing a provider
• Scheduling procedures/appointments
• Interpreting invoices received from medical providers
• Documenting required information into database
• Assisting and educating providers on the client benefit plans
• Problem solving in real time or through timely follow up with the member
• Meeting performance goals in the areas of efficiency, call quality, provider satisfaction, and attendance
• Understanding of products and the multiple levels of benefits within each product

To qualify for the Member Advocate position, you must have a customer service - call center background and the following:

• High School Diploma, GED, or equivalent working experience
• Knowledge of Windows PC applications and ability to learn new complex computer systems
• Ability to multi task
• Flexibility with your schedule to work overtime and/or weekends as needed
• Bilingual is a plus
• 1 year of customer service experience and/or 1 year of office, call center, or phone support experience preferred

If you’re a motivated problem solver with ability to multi-task then please submit your resume for immediate and confidential consideration.

We are an Equal Opportunity Employer.