Junior Systems Administrator

We are looking for a Junior Systems Administrator to join our IT team and provide day-to-day support for our Windows and Microsoft Azure environment. This is a great opportunity for someone early in their systems administration career who has a strong technical foundation and is ready to expand their skills.

What You'll Do

• Support and maintain Windows desktops, laptops, servers, and related systems.
• Assist with administration of Microsoft Azure and Microsoft 365 environments.
• Manage user accounts, permissions, security groups, and access through Active Directory and Azure/Entra ID.
• Provide Level 1/Level 2 technical support for hardware, software, network, and connectivity issues.
• Assist with onboarding and offboarding, including equipment setup and user account provisioning.
• Install, configure, patch, and troubleshoot Windows systems and applications.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Assist with system monitoring, backups, endpoint security, and routine maintenance.
• Troubleshoot basic networking issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Document technical issues, solutions, configurations, and IT procedures.
• Escalate complex technical issues to senior IT resources or outside vendors as needed.
• Help maintain IT inventory, hardware, software licenses, and equipment.

What We're Looking For

• 1–3 years of IT support, Help Desk, Desktop Support, or Systems Administration experience.
• Hands-on experience supporting Windows 10/11 environments.
• Working knowledge of Microsoft Azure, Microsoft 365, Active Directory, and/or Entra ID.
• Understanding of basic networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications.
• Familiarity with user provisioning, permissions, security groups, and password management.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and a customer-service mindset.
• Ability to work independently while knowing when to escalate an issue.

Nice to Have

• Experience with Windows Server.
• Exposure to Intune or other endpoint/device management tools.
• Basic PowerShell knowledge.
• Microsoft Azure or Microsoft 365 certifications.
• Previous experience working in aviation, transportation, or another 24/7 operational environment.

BEARCloud empowers organizations to modernize and optimize their IT ecosystems through innovation, deep expertise, and strategic partnerships. We deliver comprehensive, end-to-end solutions across AI Services, Cloud, Professional Services, Cybersecurity, Managed Services, Managed Personnel Resources and Low-Voltage Contracting. We also specialize in other industries like Healthcare, Manufacturing and Aviation.