Administrative Assistant

Job Summary

The role is designed for a highly organized, detail-oriented professional to oversee office operations, coordinate service delivery, and ensure smooth communication between clients, vendors, and internal teams. It calls for multitasking ability, communication finesse, and proactive problem-solving.

Responsibilities:

• Write, proofread, and distribute client-facing letters and emails regarding policy renewals, coverage changes, and other important updates.

• Maintain templates and ensure consistent branding and messaging in all communications.

• Track correspondence to ensure timely delivery and follow up with clients as needed.

• Monitor the delivery of services to verify compliance with contracts and ensure high-quality outcomes.

• Communicate with clients regarding scheduling, updates, and feedback.

• Serve as a backup to the receptionist, handling phones, greeting visitors, and directing inquiries when the receptionist is away for lunch, vacation, or other absences.

Qualifications

• High school diploma required (Associate’s/Bachelor’s preferred).

• Minimum 2 years in an administrative or client communications role.

• Proficiency in Microsoft Office Suite.

• Strong written and verbal communication.

• Excellent organizational and multitasking ability.

• Resourceful, adaptable problem-solver.

At DSP Insurance Services, we offer more than just a job; we offer a guided pathway into a meaningful insurance career. This role is designed for growth, with most team members earning promotion within one to two years. We support you in shaping your own career path, whether you’re drawn to commercial insurance, employee benefits, surety / bonding, or personal insurance.

We also invest in your professional growth by funding your insurance licensing, offering ongoing educational opportunities and certifications, and providing a robust benefits package with solid health coverage and generous paid time off. In short, you’ll learn our operations, find the direction that suits you best, and have the room to grow with us.